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February 3, 2012

Down from the Mountain

I just returned from the World Economic Forum’s 2012 meeting in Davos. These nine issues were the focus of discussion and attention.


1. The European Crisis. German Chancellor Angela Merkel talked about a coordinated Europe having more power. “We need more steps of integration in the interests of competitiveness… We need structural reforms leading to new jobs…We should have a common foreign policy and binding agreements on the debt levels allowed... Just because we have been at the top for the past 50 years, we cannot take competitiveness for granted.” Mrs. Merkel’s vision of a Europe working collectively on foreign and fiscal policy is bold but at odds with hundreds of years of national independence. The key question is whether the austerity measures in government spending can pivot to a discussion of private-sector growth spurred by labor market reform and tax reduction. Institutional investors are likely to reach agreement with Greece on the mark down of the country’s debt, financial executives told me, but it remains to be seen whether the Greek government can cut spending enough to persuade EU member states to finance the debt rollover come March.


2. Arab Spring. A 26-year-old Facebook activist named Amira Yahyaoui was the most inspirational person I met and was part of a group called the Young Global Shapers, which had a strong presence at Davos this year. “Kids do not need hierarchies,” Yahyaoui said. “We can organize ourselves without an organization.” She sat on a panel with a fundamentalist Islamic politician from Tunisia and the two leading candidates for the Egyptian presidency—Hazem Salah Abu Ismail and Amre Moussa. Egypt welcomes outside investors, Moussa said. “We will protect companies from problems because we need change … But to get investor confidence, we need to get to the end of the transition, to declare the Second Republic.” Ismail said the patriarchal society is over and denied any contradiction between Islam and democracy, noting that Egypt will “free the state from religion.” Mideast experts, however, are concerned that democratic reform could founder under the weight of joblessness. “The US and other democracies cannot give aid as we did in Eastern Europe in 1989 or to Greece and Turkey under the Marshall Plan post WWII,” said one US policymaker. “If the new democracies cannot deliver the jobs people want, there will be trouble.”


3. Energy. In the wake of Fukushima, the nuclear industry must establish credible standards for reactors with a transparent decision-making process to reassure stakeholders, said Yorikho Kojima, chairman of the board of Mitsubishi Corporation. Shell is going to publish its principles for fracking for production of natural gas. “We are clear that the chemicals used should be public,” said the company CEO, Peter Voser. Fred Krupp, the head of the Environmental Defense Fund, praised Shell’s decision, but pointed to the 3-5% leak rate that undermines shale gas’s edge over coal. “The industry must get the leak rate down in production and distribution.” A Saudi oil executive suggested that a price of $100 per barrel of oil was realistic for the coming year and would promote development of alternative energy. The price of solar panels, currently one-tenth of what it was a decade ago, is dropping at a rate of 15% per year, according to Jifan Gao of Trina Solar China.


4. Population Growth. Educating girls is the way to stem population growth, which depending on your calculations could reach between eight to 10 billion by 2050. “Education will determine whether we will get a demographic dividend or disaster from our youthful 1.2 billion population,” said N.K. Singh, a member of Indian Parliament. The issue of food security was a natural byproduct of the population discussion. “If we have a 50% increase in population, we will need a doubling of farmland as most productive land is already in use,” cautioned Michael Mack, CEO of Syngenta International. All agreed that without population control, there can be no progress on sustainability and that educating young girls is the engine of good development.


5. Aging Population. The CEO of Takeda Pharmaceuticals, Yasuchika Hasegawa, presented the other side of the problem for mature economies such as Japan where the average life span is 85 to 88. “We need to raise the retirement age and reduce the benefit. In Japan, a retiree now gets $300,000 more than he has contributed in his working life. We are now shifting money from the low income youth to the higher income older people via health spending.”


6. Sustainable Consumption. With 800 different types of labels in the US and 600 in Europe, all with green claims, consumers don’t have a standard by which to make the right choice. Ian Cheshire of Kingfisher, an international retailer in home improvement, said we have to get consumers in developing countries past wanting the “American Dream of more.” Green products should be linked to images of family health and mutual respect. Cheshire said that only three percent of global forests are covered by the Forest Stewardship Council tag, despite 30% year on year growth for forest products. “Most consumers don’t care about the tag because we present sustainability as a negative (carbon footprint) instead of the positive side which is the notion … that I am a good person who can make a difference.”


7. The Content Economy. The high speed Internet creates 2.6 jobs for every job it eliminates, according to a McKinsey study. In the US, however, a full third of people with access to broadband don’t use it. Digital literacy must increase. Design has an increasingly important role. People who understand creative and engineering will have job opportunities (think of a Facebook product manager). The main thing is to couple the engineering passion of a graduate from India with the design talent of a graduate from Sweden. According to the development minister of Indonesia, growth of that country’s content economy is spurred by a 75% drop in the price of mobile telephones. “The key opportunity is how social media can help other industries to grow. We will need these jobs for the unemployed youth,” she said.


8. China. Fifteen to 20 million are moving from the countryside to the cities every year, putting the urban share of population at more than 50 percent. The cost of housing is a challenge for Chinese new to cities. “This is causing real social discontent,” said Steve Roach of Morgan Stanley, who cited government’s push for supplementary public housing. He predicted that the Chinese stock market would perform much better in 2012 than in 2011. The country’s economic strategy will not be as export reliant (it was 36% of GNP in 2008). China needs higher per capita wages and a better social safety net to increase private consumption (currently at 50% of GNP). The value of the RMB will continue to rise relative to the dollar and euro. The civil society sector will undergo reform in the wake of the Chinese Red Cross scandal. State-owned enterprises need to be partially privatized but there is rumbling in the Chinese social media about “stealing state assets.”


9. Trust. I moderated two sessions on Trust. One thing is clear, business can no longer drive right up to the guardrails. When it comes to leadership, it must operate in a more values-based manner than rules-based and do what’s right for shareholders and society. Dominic Barton of McKinsey said that the Milton Friedman approach for business is no longer applicable given the need for long term capitalism. Christophe de Margerie of Total said that the first responsibility of the CEO is to his company, especially the employees, then customers, and only third to the government regulators. Bob Diamond of Barclay’s suggested that companies explain how they contribute to economic growth and job creation. “We also must take accountability for what we did wrong in order to have permission to go forward,” he said. Ashwani Kumar, minister of planning for the government of India, described a distrust of those in positions of political and business powers. “There is a definite link to compensation, with entrepreneurs more trusted than corporate executives on the basis that they have earned their pay,” Kumar said.


As always, I leave Davos inspired, exhausted, and eager to share what I have learned.


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January 25, 2012

2012 Trust Barometer: Business Can Earn the License to Lead

In 2008-2009, in the wake of a recession that saw large, global companies such as Lehman Brothers and AIG collapse, trust in business imploded. Government stepped in with bailouts and new regulations. But in 2011, government became paralyzed by the politics of extremism and endless haggling – and the public lost confidence.


The 2012 Edelman Trust Barometer sees an unprec¬edented nine-point global decline in trust in government. In twelve countries, it trails business, media, and non-governmental organizations as the least trusted institution. This has pushed more countries into the dis¬truster category. Political brinksmanship on the debt ceiling in the United States, dysfunction on bailouts in the European Union, corruption in Brazil and India, and a natural disaster in Japan drove the downward trend.


Business leaders should not be cheered by government’s inepti¬tude, especially as trust in the two institutions tend to move in sync. There is still a yawning trust gap for business, as evidenced by one half of the informed public respondents (49%) saying government does not regulate business enough. Yet what most stakeholders want from government – consumer protec¬tion (31%) and regulation ensuring responsible corporate behavior (25%) – are actions business can take on its own.


It makes good business sense for business to broaden its definition of leadership. It cannot be seen as acting solely in self interest, but rather must execute on both the fundamentals of profit and societal good. To earn the license to lead, business must do the following:


• Exercise principles-based leadership instead of rules-based strategy. Business should not go to the edge of what is legally permissible but rather stay focused on what is beneficial both to shareholders and society.


• Recognize that the operational factors responsible for current trust in business won’t build future trust. Our research shows that current trust lev¬els are built on consistent financial returns, top management, and innovative products. However, engagement-oriented behaviors that are more societal in nature, such as treating employees well, putting customers ahead of prof¬its, and transparency, are vital to building future trust.


• Practice radical transparency. Speak first to employees – whose credibility rose dramatically – enabling them to drive the continuing conversation with their peers. Establish operational and societal goals and report on them regularly.


• Shape the public discourse on issues like fracking and charging fees for financial services. Explain the advantages for customers. Business must exhibit its role as job creators, managers of responsible supply chains, and community partners that help build infrastructure.


Business is a force for good. Yes, there are risks in bold decision-making, in telling hard truths, and in structuring business goals that serve investors and society. But the bigger risk for business is in waiting for government to act; some business leaders are clearly aware of that fact. In the Wall Street Journal, Paul Polman, CEO of Unilever (disclosure: Edelman client) recently said: “Our version of capitalism has reached its sell-by date. Never has the opportunity for business to help shape a more equitable future been so great.”


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January 20, 2012

Media Cloverleaf Comes to Life

I met with senior management of two of the best emerging media companies this week. I come away even more impressed with their ambition and willingness to experiment within the boundaries of quality and integrity.


Mike Allen of Politico addressed our global public affairs team in Washington on Wednesday. He said that there are 225 people working at the company. They have gone beyond their digital roots to offer a print product. He joked that Politico is now available in vending machines along Park Avenue in New York City (4,000 print copies are distributed every day in NYC).


He noted that the “people used to read the newspaper because it was in the driveway every morning. Now you cannot count on automatic eyeballs. You have to earn reader loyalty every morning because people have many quality choices.”


He made it clear that he insists on quality. “People will remember you a lot longer because you were wrong than because you were first.” In short, speed matters but veracity matters above all.
Politico is writing an e-book with Random House on the daily life of the 2012 campaign. Evan Thomas, who used to be at Newsweek and was responsible for campaign coverage in 2008, is writing this under the watchful eye of his old boss, Jon Meacham, now a publisher at Random House. Among the early discoveries in 2012 is the difficulty of persuading people to donate to campaigns on their mobile devices. Both Obama and Romney campaigns are trying to customize video content for the mobile device; they are also finding likely supporters through their social media profiles, then registering them to vote.


I met yesterday with the troika from Tumblr, including John Maloney, president; Mark Coatney; and Rachel Webber. The company just completed a $85 million round of financing, with big names such as Richard Branson and Greylock. They have differentiated their product from Twitter by focusing on visual content. Maloney describes the niche as “between blogs and Twitter.”


Companies and brands are discovering Tumblr. Beth Comstock, a top executive at GE (client), is a Tumblr enthusiast who has catalogued past trips to the World Economic Forum, with photos and commentary. We launched a Tumblr effort for the Huggies brand called “Highchair Critics,” aggregating mom-approved content.


Tumblr has also been heavily used by media companies. Maloney used the example of Anderson Cooper, one of at least 300 media/journalists regularly using Tumblr, publishing behind-the-scenes shots of how he is preparing a story for his syndicated talk show.

Beyond just brands and media, the usage of Tumblr mirrors what other influential platforms have seen. “The users tend not to be drive by. They are mostly involved in our dashboard,” said Coatney. “The average time per session on Tumblr is 24 minutes.” A quarter of the Tumblr users are responsible for 75% of usage. Maloney acknowledged that they need to improve their search tool, saying, “It is a real challenge given the visual aspect of the product, but we are determined to get there.”


It’s also worth noting that mobile and social together are changing how we consume media. Traditionally, if you liked an article on, say, the New York Times, you might e-mail it. Today, “hybrid” media entities leverage platforms like Tumblr combined with an assortment of “social sharing” buttons that allow you to share across any and all of your networks, even from your mobile device. This is how traffic flows on today’s Web.


The message for public relations people is to get moving on the Media Cloverleaf. The mainstream, hybrid, social, and owned “leaves” are now completely intertwined. You need to experiment. Consider that in 2008, the Obama campaign learned that a splash page with a photo of the Obama family drove the most donations—and that first-time donors wanted swag (bumper sticker). Now they post a CNN clip of the President singing Al Green. Look at the crazy amount of reblogging underneath (3,000+ favorites or reblogs). You need to experiment.


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January 13, 2012

Implementation Science

I went to a breakfast Wednesday hosted by Columbia University’s Mailman School of Public Health at the World Economic Forum offices in NYC. It was a terrific panel, with five professors and senior members of the corporate healthcare community from important companies such as Pfizer, Johnson & Johnson, Sanofi and BD.


The Dean of Mailman School, Linda Fried, started the conversation by challenging the group to come up with new healthcare modalities to offer better quality and broader access within the present level of spending.


The first big idea was Implementation Science, based on customer focused solutions. Dr. Margaret Kruk of Mailman School said that her research in sub-Saharan Africa indicates that “women do not go to health centers to deliver their babies because they do not believe they can be assured of high quality care.” She went on to explain that quality is expressed not simply by good equipment but also by “respect, attention and listening to the patient.” She noted that the pregnant women often do not go to the closest facilities, “they vote with their feet by going to centers with a better reputation.”


The second idea was Better Management of Multiple Lines of Service. There is the perception among consumers that the huge investment in HIV AIDS care in Africa has taken away attention from the “bread and butter job of delivering babies,” Dr. Kruk said. In her trial in Tanzania, there is “quality improvement intervention,” aiming to scale up safe childbirth services with excellent service by using “lessons learned from HIV programs” I asked about whether mobile phones could assist in ensuring access and quality, with some of the work done before coming to clinic. She said that “mobile must still prove that it will improve health; we still need the evidence.” Dr. Miriam Rabkin also stressed the importance of rigorous research as we learn how to scale health care in poor countries to avoid losing important insights on what works “in the fog of implementation”.


The third idea, Using Traditional Healers as well as trained physicians or nurses. Did you know that there are 250,000 traditional healers in South Africa versus 25,000 MDs? Or that there are three visits to the traditional healers for every visit to the MD? Countries have taken quite different tacks in managing this challenge. Egypt and Ghana have banned “witch doctors.” But a study done by Massachusetts General Hospital in Tanzania indicates that if you treat the local healers with respect they can become partners in providing quality health care, for example they help patients achieve much higher compliance with prescription drug regimens.


The fourth idea was Improved Environments to Combat Childhood Obesity. Recent work by Dr. Andrew Rundle, Mailman School of Public Health, shows that exposures to air pollution during pregnancy place children at heightened risk of obesity by age 5. The chemical air pollutants studied in his work have estrogen-like effects and have been shown to induce weight gain in animal studies. BPA, a constituent in some plastic containers, is another “estrogen mimic” and area of concern. Dr. Rundle said that his study of underprivileged children in NY City indicates that 95% of kids three years old have BPA in urine. His team is assessing whether prenatal and early-life BPA exposures lead to childhood obesity.


The fifth idea was City Design. Dr. Sandro Galea of Mailman School said that “there are epigenetic changes due to poorly built cities leading to deterioration in mental health. Healthier cities have high quality buildings. They also offer green space and walkable space.” He suggests that we deal with the “upstream problems, with prevention as the goal.”


The sixth idea was Consumer Education said Jean Pierre Rosso, Chairman of the World Economic Forum USA. Markets are more powerful than companies or governments. “We have to educate the consumer to change behavior. They need to do the right thing. Then the companies will respond with the best products and the markets will reward those stocks.”


My 2012 resolution is to spend more time fighting childhood obesity through my board position at the Children’s Aid Society and by working with my food clients on better product choices for the informed customer.


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January 6, 2012

Government and New Media

I had a chat this morning with my friend Steve Goldsmith, professor at the JFK School of Government at Harvard. He was mayor of Indianapolis and deputy mayor of New York City. We commiserated about the low opinion of government. He believes its reputation problem worsens the farther away its get from a close connection to the people. Local government is still liked by more than 50 percent of voters, state government is in the middle, while Congress has only a nine percent approval rating. Goldsmith had a wonderful anecdote likening government’s reputation woes to a quip he heard growing up on Hoosier basketball. Goldsmith recalled a sports commentator saying about a local player, “He’s short, but at least he is slow.”


According to Goldsmith, government suffers from three important problems: responsiveness, efficacy, and opacity. “People don’t think that government is responsive,” he told me. “The job is not just to deliver services but to listen to the constituents.” On the matter of efficacy, he posited that government is not seen as working well. “Part of that is the curse of professionalism—highly trained government bureaucrats arrogantly decide the right way to go.” He noted that suspicion springs from having limited visibility into how government makes it decisions.


He went further into the issues in Washington, DC, which are attributable, he says, to “polarization of the elected officials based on gerrymandered districts.” He contends that “the primary is the new election. We have created this mess by allowing redistricting that makes the general election redundant. We have single member districts now in Congress. The cost of straight talk is being thrown out of your office by those at the party extremes.”


He sees new media as a vital tool in restoring trust in government. The traditional town hall, where an elected official has an open discussion with his constituents, has been hijacked. “They are just not effective because normal people get shouted down by extremists.” He suggests a digital town hall. “This is much better because you can have a truly open discussion with a broader array of people. It also leads to further conversation, not just a one hour appearance by the elected official.”


He wants government to use electronic tools to monitor progress. An example of this is in Chicago, where, during snow storms, Mayor Rahm Emanuel will have the city post every hour the progress made by the municipality’s 300 snow plows so people know which streets are cleared and where the problem areas are.


Goldsmith is a big proponent of straight talk. The public understands that we have only so much money. It wants to be part of the process of establishing priorities. “We can use these tools to listen better, which is key in a period of declining resources.”


All of us should be rooting for government to get beyond its present state of paralysis and onto the important task of helping restore competitiveness through efficient provision of services. Goldsmith is one of those pushing for a more enlightened agenda of government as the transparent agent of change.


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